Service Terms

These Service Terms apply between the Grydor entity identified in an Order Form and the business or organization accepting that Order Form. They do not create a consumer offering.

1. Agreement and authorized users

The agreement consists of the Order Form, these Terms, the DPA when Customer Personal Data is processed, and incorporated service descriptions. The customer may authorize administrators, Help Desk personnel, auditors, employees, service accounts, devices, and Connectors within purchased limits. The customer is responsible for their instructions and for keeping account and device credentials secure.

2. Service

Grydor provides unified endpoint-management software, hosted control-plane services, Agents, employee applications, Connectors, documentation, and support described in the Order Form. Preview, beta, laboratory, or not-yet-generally-available functionality is excluded from production commitments unless the Order Form expressly includes it.

3. Customer responsibilities

The customer will:

• obtain authority to enroll devices, assign people, inspect inventory, run scripts or queries, and apply management policy;
• configure role access, identity providers, retention, integrations, and high-risk actions appropriately;
• deploy only trusted software and scripts, test changes on a representative pilot group, and maintain recovery procedures;
• comply with employment, privacy, monitoring, export, and sector-specific law; and
• promptly revoke access for departed or unauthorized users and report suspected compromise.

4. Acceptable use

The service must not be used to access devices without authorization, evade security controls, distribute malware, conduct covert surveillance, violate another person’s rights, interfere with the service, probe another tenant, exceed documented safety boundaries, or expose credentials and recovery material unnecessarily. Grydor may suspend the affected access when reasonably necessary to prevent material harm and will limit suspension to the relevant scope where practicable.

5. Customer Data

The customer retains ownership and control of Customer Data. It grants Grydor the limited right to process that data to provide, secure, support, and improve the contracted service, subject to the DPA. Grydor retains ownership of the service, documentation, aggregate operational statistics that cannot identify a customer or person, and feedback voluntarily provided without a confidentiality restriction.

6. Fees, taxes, and plan limits

Fees, active-device measurement, currency, billing cycle, payment terms, taxes, plan limits, and renewal are stated in the Order Form or checkout. Except where law or the Order Form requires otherwise, fees are non-refundable. Usage evidence remains available for invoice reconciliation. Enterprise changes require a signed Order Form and are not silently applied through self-service checkout.

7. Security, privacy, and confidentiality

Each party protects the other party’s confidential information with reasonable care and uses it only for the agreement. Grydor maintains the safeguards described in the Security page, processes Customer Personal Data under the DPA, and lists relevant providers on the Subprocessors page. Confidentiality does not apply to information independently developed, lawfully received without restriction, or publicly available without breach.

8. Third-party platforms

Apple, Microsoft, Stripe, Cloudflare, identity providers, app stores, certificate authorities, and customer-selected integrations operate under their own terms. Grydor is responsible for its own service but cannot guarantee a third party’s availability or approval. A third-party outage does not authorize Grydor to mark a device task successful without device evidence.

9. Suspension and termination

Either party may terminate for uncured material breach after the notice period in the Order Form, or immediately when cure is not possible or law requires. Grydor may suspend access for material security risk, unlawful use, or overdue undisputed fees after applicable notice. On termination, customer access ends and Customer Data is returned or deleted under the DPA. Accrued payment, confidentiality, intellectual-property, limitation, and dispute provisions survive as necessary.

10. Warranties and disclaimers

Grydor warrants that the service will materially conform to the current documentation and that services will be performed professionally. The customer’s remedy is correction, re-performance, or termination and refund of prepaid fees for the affected unused period if Grydor cannot cure a material breach. Except for express commitments, the service is provided without implied warranties to the maximum extent permitted by law. Device management cannot eliminate operational or security risk, and status evidence must be interpreted according to its documented stage.

11. Liability

Liability exclusions, caps, uncapped claims, indemnities, insurance requirements, and service credits are defined in the Order Form. Nothing excludes liability that cannot lawfully be excluded. Neither party is liable for indirect or consequential loss except where the signed agreement expressly states otherwise.

12. Changes and notices

Grydor may update public terms for legal, security, or service changes. Material adverse changes receive advance notice as required by the agreement or law and do not retroactively alter a signed Order Form. Contract notices use the addresses in the Order Form. Operational notices may use the Console or registered administrator email.

13. Governing terms

Governing law, courts, dispute process, order of precedence, assignment, force majeure, and the contracting entity are specified in the Order Form. If no executed Order Form exists, Grydor has not accepted an enterprise contract merely because a person can view these Terms.